About
Senior CS leadership, sized to the problem.
VNS Partners is a fractional Customer Success and renewals practice for B2B SaaS companies with renewals worth protecting, typically $2M to $50M ARR.
What we believe
Renewals are a system.
Every renewal needs one owner, a cadence tied to its notice date, and a forecast someone reviews every week.
Coverage should match value.
Strategic accounts get people. Smaller accounts get well-built automated journeys, with a person stepping in when revenue is at stake.
CS is a margin line.
We report retention, cost to serve, and expansion in the terms your CFO and board already use.
Founder
Sean Weber
Sean has spent more than 20 years leading Customer Success and renewals in B2B SaaS, with teams of 20+ and customer portfolios over $200M ARR.
He has been VP of Customer Success at Inspect Point, TradeCentric, and Catalytic, and earlier worked at Vistex, JAGGAER (BravoSolution), and CA Technologies. At TradeCentric, he grew ARR from $7.7M to $15.4M with 125% net and 97% gross revenue retention. At Inspect Point, expansion grew 51% year over year.
- Specialties: renewal programs and forecasting, health scoring, segmentation, CS org design, onboarding, and executive account management
- Platforms: Planhat, Gainsight, Totango, Salesforce, and HubSpot
- Based in: the Chicago area, working with clients remotely
See where you stand before we talk.
The scorecard takes five minutes and gives the first call something real to work from.