Free self-assessment · 5 minutes
The Retention Scorecard
Fifteen questions across the five areas that decide whether customers renew. Answer for how things work today, not how they're supposed to work. Your score appears as soon as you finish; nothing is sent unless you choose to send it.
Your results
Your score appears here when all 15 questions are answered.
You'll get a score out of 100, a read on each of the five areas, the two places to start, and the next step we'd recommend.
Your Retention Score
Band
By area
Where to start
What you'll get
- A short written readout of your two lowest areas.
- The first fix we'd make, and what it's worth.
- A 20-minute review call, if you want one.